Return & Refund Policy

Resolute Measures LLC DBA Safety Control Valves — Return & Refund Policy
Last updated: February 16, 2026

Safety Control Valves specializes in made-to-order ASME safety and relief valves configured to your exact specifications. Because each valve is manufactured after order placement, our return policy reflects the custom nature of these products.

Made-to-Order Products

All valves are manufactured to order in the USA by Aquatrol. Once production begins (typically within 2 business days of order confirmation), items cannot be returned for refund. We strongly recommend reviewing your valve configuration carefully — including series, size, connection type, set pressure, and service media — before placing an order.

Our product specialists are available to answer questions and confirm your selection before you buy:

• Phone: (262) 320-7101
• Email: sales@safetycontrolvalves.com
• Live Chat: available on our website

Order Cancellation

You may request to cancel an order within 24 hours of placement at no charge, provided production has not yet begun. To request a cancellation, contact us at sales@safetycontrolvalves.com or call (262) 320-7101. We will confirm whether your order is still eligible for cancellation and process your refund promptly.

Defective, Damaged, or Incorrect Items

If you receive a valve that is defective, damaged during shipping, or does not match your order specifications due to our error, we will make it right. Please contact us within 7 days of delivery with:

• Your order number
• Photos of the item and any visible damage
• A description of the issue

We will either:

• Replace the item at no additional cost, or
• Issue a full refund if a replacement is not suitable

Return shipping costs for items that are defective, damaged, or incorrect due to our error are covered by Safety Control Valves.

Manufacturer Warranty

All valves are supplied with the manufacturer’s warranty provided by Aquatrol, covering defects in materials and workmanship under normal operating conditions. If you experience a warranty issue, contact Safety Control Valves and we will coordinate with the manufacturer on your behalf.

How to Request a Remedy

1. Contact us within 7 days of delivery
2. Email sales@safetycontrolvalves.com or call (262) 320-7101
3. Provide your order number, photos, and a description of the issue
4. Our team will respond within 2 business days with next steps
5. If a return is needed, we will provide a prepaid shipping label

Refunds are processed within 7–10 business days after the returned item is received and inspected.

Questions?

If you have any questions about our return and refund policy, please contact us at sales@safetycontrolvalves.com or call (262) 320-7101. We’re here to help.